Services

You can get answers to all your questions about your visit at the Customer Service office located at the park entrance, where our staff will help you with everything you need. Visitors with disabilities or special needs will receive personalized information and access to services for a more comfortable visit.

The park's restrooms located next to the terraces of La Colonial Restaurant and Las Delicias Burger Bar have baby changing tables. In addition, there is a separate restroom adapted for people with reduced mobility on the ground floor of La Colonial Restaurant and another next to the terrace, which also have baby changing tables.

All park facilities included with the ticket and the paths for visiting are free of architectural barriers, or there are alternative barrier-free routes that avoid stairs or uneven surfaces.

The park's informational signage features pictograms or augmentative and alternative communication (AAC) systems specifically designed to compensate for various cognitive or linguistic communication difficulties. Visitors who need them can use noise-canceling headphones free of charge, which are especially suitable for people with autism spectrum disorder (ASD). They can be requested at the Customer Service office, available with a payment of a deposit (€20) which will be refunded upon return.

Visitors with non-visible conditions or disabilities who wish to do so can also request identification with the official sunflower symbol. Through this international symbol, they can discreetly and cheerfully let our staff and other visitors know that they need help or understanding.