Privacy Policy

I. Who is responsible for processing your data?

Those responsible for the processing of your personal data are Leisure Parks, S.A. (the company that operates SELWO MARINA) and the company that manages its central services, Parques Reunidos Servicios Centrales, S.A., both with registered offices at C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain, acting individually as data controllers and jointly as joint controllers (hereinafter, the "Controllers").

If you have any questions about the processing of your personal data or wish to request the key parts of the co-responsibility contract between the Controllers, you can contact the Data Protection Officer (DPO) by sending your request to the postal address at C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain or by email to dpo@grpr.com.

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II.- For what purpose and on what grounds do we process your personal data?

The Controllers will process your personal data in accordance with the purposes detailed below and in accordance with the purpose of the channel through which you have provided them:

         i.            Managing the purchase of products and/or services

.If you purchase tickets through our online sales form, we will process your personal data (name, first surname, email, telephone, post code, date of birth, country, payment method and transactional information for the purchase transaction made by you) to manage the purchase and payment of the product and/or service purchased and send you the confirmation and receipt for your purchase, together with your ticket, by email. In addition, we will ask you for your date of birth to ensure that you are over fourteen (14) years of age, otherwise, under European data protection legislation, we would need to obtain the consent of your guardians/legal representatives to process your personal data. In the event that, in order to purchase this product and/or service, you have made use of promotions that are subject to the fulfilment of specific conditions by the customer at the time of purchase, please note that we may ask you for the corresponding documentation at the park's ticket offices to verify the fulfilment of these conditions (for example, large family card, ID, etc.), without this implying the storage of this additional information on the part of the Controllers. Additionally, we will process your data to deal with your requests for information (by telephone or email), problems you may have with the product and/or service purchased, complaints or to communicate with you by email, SMS or telephone to inform you about circumstances that may affect your visit (for example, weather, safety, public health, etc.).

Legal basis: these processing operations will be carried out on the basis of execution of the contract entered into with you for the purchase of the product and/or service (General Terms and Conditions of Business). If you do not provide your personal data, it will not be possible to complete the purchase of the product/service you have requested.

       ii.            Management of reservations, booking and hosting of events (birthdays, weddings, communions, corporate events, etc.).

If you proceed with reserving and booking any of our events through our online booking form, we will process your personal data (name, email, telephone number, if you or the host have a Bono Parques and, if applicable, the type of Bono Parques, means of payment,  personal data contained in the proof of payment for the reservation and transactional information of the booking operation carried out by you) to manage the reservation and payment of the event you wish to book and to send you the confirmation of your reservation and the receipt of the same together with the relevant documentation for hosting the event you have booked by email. In addition, we will ask you for your date of birth to ensure that you are over fourteen (14) years of age, otherwise, under European data protection legislation, we would need to obtain the consent of your guardians/legal representatives to process your personal data. In the event that, in reserving an event, you have made use of promotions that are subject to the fulfilment of specific conditions by the customer at the time of purchase, please note that we may ask you for the corresponding documentation at the park's ticket offices to verify the fulfilment of these conditions (for example, large family card, ID, etc.), without this implying the storage of this additional information on the part of the Controllers. In addition, we will process your personal data and those of your reservation to deal with any request for information that you may send us about your booking (by telephone or email), issues, complaints or claims that may arise in this regard or to contact you by email, SMS or telephone to inform you about circumstances that may affect your reservation (e.g. weather, safety, public health, etc.). On the other hand, if you provide information on allergies and/or intolerances for the purposes of organising your event (for example, for preparing the meals that may be served during the event), please remember that you must not provide this information together with personal data that could identify the person/s affected by said intolerances or allergies, as the Controllers will not process this information in a personalised manner under any circumstances.

Legal basis: these processing operations will be carried out on the basis of execution of the contract entered into with you when reserving the event (General Terms and Conditions of Business). If you do not provide your personal details, we will not be able to complete your reservation or host the event you have requested. Likewise, if you voluntarily provide the personal data of a child under fourteen (14) years of age (name and surname) in order to personalise your event (for example, for decorating the space where the event will take place), you declare that you are the guardian or legal representative of said minor and give your express and informed consent to the processing of their personal data for the aforementioned purpose.

      iii.            Management of reservations and arranging group and school visits.

If you reserve and book a visit for a group or school through our online booking form, we will process your personal data (name, surname, post code, email, telephone, name of the group or school, address of the group or school, town/city, method of payment,  personal data contained in the proof of payment for the booking and transactional information for the reservation process carried out by you) in order to process the booking and payment for the visit you request and to send you confirmation of your reservation and the booking receipt together with the relevant documentation for your visit by email. In addition, we will ask you for your date of birth to ensure that you are over fourteen (14) years of age, otherwise, under European data protection legislation, we would need to obtain the consent of your guardians/legal representatives to process your personal data. In the event that, in reserving your visit, you have made use of promotions that are subject to the fulfilment of specific conditions by the customer at the time of purchase, please note that we may ask you for the corresponding documentation at the park's ticket offices to verify the fulfilment of these conditions (for example, large family card, ID, etc.), without this implying the storage of this additional information on the part of the Controllers. In addition, we will process your personal data and those of your reservation to deal with any request for information that you may send us about your booking (by telephone or email), issues, complaints or claims that may arise in this regard or to contact you by email, SMS or telephone to inform you about circumstances that may affect your reservation (e.g. weather, safety, public health, etc.). On the other hand, if you provide information on allergies and/or intolerances for the purposes of organising your visit (for example, for preparing the meals that may be served during it), please remember that you must not provide this information together with personal data that could identify the person/s affected by said intolerances or allergies, as the Controllers will not process this information in a personalised manner under any circumstances.

Legal basis: these processing operations will be carried out on the basis of execution of the contract entered into with you when reserving your visit (General Terms and Conditions of Business). If you do not provide your personal details, we will not be able to complete the reservation and booking of your visit.

      iv.           Customer Services

If you send us a query or request specific information about any of our products, services or events through the means available for this purpose on this website (contact telephone, online form or email), we will process your personal data and the information contained in your query in order to deal with and respond, by any means, including electronic means (by email or telephone), to your request for information, whether it be about our products, services and/or events (communions, birthdays, corporate events, weddings, etc.), suggestions, concerns you may have regarding the products and/or services purchased or possible complaints or claims. In addition, we will ask you for your date of birth to ensure that you are over fourteen (14) years of age, otherwise, under European data protection legislation, we would need to obtain the consent of your guardians/legal representatives to process your personal data. Likewise, we remind you that, if your query concerns a product and/or service previously purchased by you, during the customer service process, in addition to your personal data (name, surname, email or telephone number from which you make your query) we may request, if necessary, specific information about the purchase made (transactional information relating to your ticket number, date of purchase, type of products, etc.) in order to deal with your query properly.

Legal basis: if you contact the Controllers by any of the means indicated above, you expressly consent to your personal data being processed for this purpose. You can withdraw your consent at any time by the means set out below in the section "What are your rights when you provide us with your personal data?", which is included in this Privacy Policy.

       v.           Sending out surveys

If you purchase any of our products or services or book any of our events, the Controllers will send you surveys by any means, including electronic means (email, SMS, telephone) aimed at finding out how satisfied our customers are with the products and services purchased or events booked, their experience and any suggestions they may have, and to carry out analyses and market research (quantitative and qualitative) to find out our positioning in the sector and whether our customers would purchase our products, services or events again. For this purpose, the Controllers will process only data that is strictly necessary and, in particular, the email address or telephone number provided by you during your purchase and the non-personal information contained in the surveys to which you have responded.

Legal basis: this processing is carried out in accordance with the legitimate interest of the Controllers to know their customers' opinions about the products, services or events they have purchased, their needs and possible suggestions, whether they would buy our products, services or events again and our position in the market in order to detect how we can improve the quality of our products, services or events, the experience of our customers and to make internal planning decisions about our business operations and activities. In this regard we understand that the interests or fundamental rights and freedoms of our customers are not undermined insofar as this processing is carried out within the framework of the contractual relationship that is maintained as a result of the purchase of products, services or booking of events, we only use personal data and strictly necessary basic information of a non-sensitive nature (name, surname, email or telephone provided directly by you and the non-personal information declared by you in the surveys to which you respond), we do not send surveys to children under 14 years of age and we only occasionally contact customers who have purchased our products or services or have booked any of our events recently. As a consequence, we understand that by purchasing our products and services or booking one of our events and being specifically informed about the processing of their personal data, our customers may have a reasonable expectation that their personal data will be processed for this purpose. In addition, you may object to the processing of your personal data or exercise your other rights under data protection legislation at any time, in accordance with the procedure described in section "What are your rights when you provide us with your personal data?" included in this Privacy Policy.

        vi.          Sending commercial information, discounts and promotions

Only if you expressly authorise it through the forms included in this website (online sales form, contact or information request form, event or visit booking form for groups or schools, newsletter form, etc.), we will process your personal data to send you commercial information, discounts and promotions, by any means, including electronic means (email, SMS, telephone) about products and/or services offered by any of the European companies belonging to the Parques Reunidos Group  (details of these companies can be found in the section "Companies belonging to the Parques Reunidos Group in Europe" included in this Privacy Policy), relating to the leisure and hotel sector, Bono Parques, events or activities organised by any of these companies, including prior profiling and analysis of your preferences through automated decisions so that we can suggest products and services that we believe may be of interest to you. In order to send you the information indicated, the Controllers will process the name, surname, email address or telephone number that you have provided.

To fully guarantee the quality of your data, the Controllers will use a double verification process, whereby, if you consent to the processing of your data for this purpose, they will send you an email to confirm your identity and that your data can be processed for this purpose.

For its part, the aforementioned profiling will be carried out through automated decisions so that the commercial information, discounts and promotions that we may suggest to you will be relevant. This profile will be based on personal data and information from our own internal sources configured on the basis of information stored and personal data provided directly by you (date of birth/age, country and post code), your purchase history, details of products and/or services purchased or events booked and, only if you expressly authorise us to do so by ticking the corresponding box included for this purpose on the forms provided on this website (ticket sales form and form for reserving and booking events and visits for groups or schools), to store the information you provide in the surveys to which you respond.

Based on the above information, automated decisions will be made according to your transaction history (type of products and services purchased or events booked, whether you are a Bono Parques holder or whether you purchase food and beverage related products both in the park and through this website), on socio-economic criteria determined by the Controllers based on your age, your purchase history and the type of products and services purchased or events booked, which will also be used by the Controllers to determine whether or not you have children and, if so, the number of children you have based on the children's tickets you have purchased, on demographic criteria based onthe post code provided by you, to analyse your behaviour when you receive a commercial communication from the Controllers in order to know whether, after receiving a commercial communication, you purchase the product, service or event that we have offered you or, conversely, whether you do not proceed with the purchase of the same and, only if you expressly authorise it, in the information provided by you in the surveys to which you respond (surveys aimed at finding out your degree of satisfaction, your experience and suggestions regarding the products, services or events booked, our position in the market and whether you would buy or book any of our products, services or events again).

This profile will not be used to make automated decisions with any legal effect on you or that will significantly affect you in this way, as it will only be used to send you commercial information, discounts and promotions on products, services, events or activities offered by the European companies belonging to the Parques Reunidos Group that we believe may be of interest to you, based on the criteria described above.

Legal basis: this processing will only be carried out if you voluntarily give your express consent using the tick box specifically included for this purpose on the forms on this website (online sales form, contact or information request form, event or visit booking form for groups or schools, newsletter form, etc.). Please note that, you may withdraw your consent or exercise your other rights at any time as set out below in the section "What are your rights when you provide us with your personal data?" which is included in this Privacy Policy. In addition to the means indicated in the section above, we remind you that you may also unsubscribe to stop receiving these types of commercial communications through the mechanism that will be made available to you for this purpose in each of the commercial communications that you receive if you have expressly authorised it.

If you have expressly consented to the information contained in the surveys to which you have responded being processed as additional criteria for drawing up your profile and sending you the commercial communications indicated, you may also exercise your rights at any time and, in particular, withdraw your consent or exercise your right of refusal, as set out below in the section "What are your rights when you provide us with your personal data?" included in this Privacy Policy.

Similarly, we remind you that you can also ask not to be subject to decisions based solely on the automated processing described above for profiling purposes or to request human intervention, express your point of view on the matter, resolve any doubts about the automated decisions or contest them by sending your request to the Controllers' DPO in accordance with the provisions set out below in the section "What are your rights when you provide us with your personal data?" included in this Privacy Policy.

      vii.          Use of information obtained through surveys as additional criteria for profiling

.Only if you expressly authorise it through the forms included in this website (online sales form or event or visit booking form for groups and schools), we will process your personal data (email address and telephone number) and the non-personal information contained in the surveys to which you have responded (surveys aimed at ascertaining the degree of satisfaction of our customers with regard to the products, services or events purchased, their experience and their possible suggestions in this regard and to carry out analyses and market studies (quantitative and qualitative) in order to ascertain our positioning in the sector and whether our customers would purchase our products and/or services again). This will form one of the criteria for drawing up your profile and analysing your preferences in order to send you commercial information, discounts and promotions, by any means, including electronic means (email, SMS, telephone calls), about products and services from any of the European companies in the Parques Reunidos Group (companies indicated in the "European Companies in the Parques Reunidos Group" section of this Privacy Policy) relating to the leisure sector, hotels, Bono Parques, events and activities connected with and organised by these companies that may suit your preferences and provided that you have previously authorised the sending of such information.

In this way, your profile will be configured according to the following criteria: your transaction history (type of products and services purchased or events booked, whether you are a Bono Parques holder or whether you purchase food and beverage related products both in the park and through this website), socio-economic criteria determined by the Controllers based on your age, your purchase history and the type of products and services purchased or events booked, which will also help the Controllers to determine whether or not you have children and, if so, the number of children you have based on the children's tickets you have purchased, demographic criteria based on the post code provided by you, to analyse your behaviour when you receive a commercial communication from the Controllers in order to know whether, after receiving a commercial communication, you purchase the product, service or event that we have offered you or, conversely, whether you do not proceed with the purchase of the same, and only if you expressly authorise it, in the information provided by you in the surveys to which you respond.

We remind you that automated decisions will be made on the basis of this profile to suggest only commercial information, discounts and promotions of products, services or events that we believe may be of interest to you in accordance with the criteria indicated above. At no time will these automated decisions be used to carry out actions that may have any legal effect on you or that will significantly affect you in any similar way.

Legal basis:this processing will only be carried out if you voluntarily give your express consent using the tick box specifically included for this purpose on the online sales forms or forms for booking events or visits for groups and schools and provided that you have expressly authorised the sending of commercial information in accordance with the terms described for this purpose in this Privacy Policy, otherwise this processing will not be carried out.

If you do not wish the information contained in the above surveys to be used as additional criteria for profiling purposes, you may withdraw your consent or exercise your right to object in accordance with the procedure described below in the section "What are your rights when you provide us with your personal data?" included in this Privacy Policy.

Similarly, we remind you that you can also ask not to be subject to decisions based solely on the automated processing described above for profiling purposes or to request human intervention, express your point of view on the matter, resolve any doubts about the automated decisions or contest them by sending your request to the Controllers' DPO in accordance with the provisions set out below in the section "What are your rights when you provide us with your personal data?"

If you request to unsubscribe from receiving the commercial communications indicated by means of the mechanisms that will be offered for this purpose in each of the commercial communications you receive or by the means described in the section "What are your rights when you provide us with your personal data?" included in this Privacy Policy, your personal data will also automatically cease to be processed for the purposes described herein.

     viii.         Use of cookies and similar technology

The Controllers use their own and third party cookies and similar technology (HTTP Cookies, Pixel Tracker and Local Shared) on this website and, as a result, process and store the information and personal data of users as they browse through the website, in accordance with the purposes and configuration parameters that are made available to users at all times.

You can read all the information about the use of cookies and similar technology used on this website and the processing of personal data resulting from it in our Cookie Policy.

      ix.            Compliance with legal obligations

When you provide personal data through the various channels established on this website, both personal data and, where applicable, transactional information relating to the purchase and procurement of products, services or events, such processing will be carried out in compliance, where necessary, with the legal obligations applicable to the Controllers as a result of the contractual relationship maintained with you and the processing of your personal data (obligations required by tax regulations, personal data protection regulations, commercial law regulations, user and consumer protection regulations, information society services and e-commerce regulations, civil law regulations, accounting regulations, etc.). In this regard, only if necessary and depending on the type of legal obligation that must be met by the Controllers, personal data provided by you will be processed, such as name, surname, ID card number, email, telephone, post code, country, address, transactional information related to purchases or bookings (reference number, date, means of payment, proof of payment and booking details), browsing and device data in accordance with the provisions of the Cookie Policy, criteria, mechanisms and logic used to make automated decisions for the creation of your profile when appropriate, as well as any other personal data or information that, where appropriate, may have been generated in the event that the Controllers have to meet legal responsibilities as detailed in this purpose.

Legal basis: compliance with legal obligations applicable to Controllers under European Union law and/or the applicable domestic legal framework. Without your personal data, the Controllers would not be able to properly comply with their legal obligations or meet any legal liabilities arising out of their relationship with you or the processing of your personal data.

III.- What criteria do we use to determine the retention periods for your personal data?

If your personal data are processed for purposes related to managing the purchase of products and/or services, managing reservations, booking and hosting events (birthdays, weddings, communions, corporate events, etc.), and managing the reservation and booking of Group and School visits, the personal data will be processed for as long as the contractual relationship with the Controllers for the product, service, event or visit requested by you is maintained. If you provide the personal data of a child under fourteen (14) years of age (name, surname and age) for the purposes of planning your event (for example, to personalise the decorations), be advised that the Controllers will only keep them for as long as they are necessary for the organisation of your event and, in all circumstances, only up to the end of the event, unless you previously withdraw your consent to this or exercise your right to deletion or refusal of the indicated processing as guardian or legal representative of said minor, in which case, we will proceed in accordance with your request. 

If your personal data are processed for purposes relating to customer service, the Controllers will keep them for the time strictly necessary to process and deal with your request. If you submit a complaint or a claim, your personal data will be processed for the time strictly necessary to properly deal with it. However, your personal data will be subsequently blocked in accordance with the procedure described later in this section in order to deal with any possible liabilities that may arise from your complaint or claim, and only for the period of limitation of the same.

If your personal data are processed for the purpose of sending surveys, the Controllers will keep them for a maximum period of 12 months unless, before the expiry of this period, you request the deletion of your personal data or you object to this processing, in which case, they will no longer be processed for this purpose.

If you expressly consent to the sending of commercial information, discounts and promotions in accordance with the terms described in this Privacy Policy, your personal data will be processed exclusively to carry out this purpose as long as you do not withdraw the express and informed consent previously provided, do not request to unsubscribe through the means that will be made available to you for this purpose in each of the commercial communications you receive, exercise your right of deletion, refusal or your right not to be subject to automated decisions, including profiling, since, in such cases, your personal data will no longer be processed for this purpose.

If you expressly consent to the use of information obtained through surveys as one of the additional criteria to create your profile and send you commercial information, discounts and promotions according to the terms detailed in this Privacy Policy, your personal data and non-personal information contained in the surveys to which you respond will be processed exclusively to carry out this purpose as long as you do not withdraw the express and informed consent you have previously provided, do not request to unsubscribe from receiving commercial information, discounts and promotions indicated through the means that will be made available to you for this purpose in each of the commercial communications you will receive, exercise your right of deletion, refusal or your right not to be subject to automated decisions, including profiling since, in such cases, your personal data will automatically cease to be processed for this purpose.

.In any of the above cases, when the personal data ceases to be relevant for the purposes collected or should you withdraw your consent or exercise your right of deletion or refusal of such processing, the Controllers will keep them properly blocked (identification and reservation of personal data, adopting technical and organisational measures, to prevent their processing, including being viewed) to exclusively and, only if necessary, make them available to the competent Public Administrations and, in particular, to the competent Supervisory Authority on Data Protection, Judges, Courts or the Public Prosecutor's Office during the period of limitation of legal actions that may arise from the relationship maintained with you or from the processing of your personal data and/or the periods of retention legally provided for under European Union Law and/or the domestic legal framework. Once these time limits have elapsed, your personal data will be physically deleted without the possibility of recovery. 

IV.- To whom will we disclose your data?

Only if it is necessary to meet possible legal liabilities or to comply with legal retention periods, your personal data may be disclosed to competent Public Authorities and, in particular, to the competent Supervisory Authority for Data Protection, Judges, Courts or the Public Prosecutor's Office in accordance with European Union Law and/or the domestic legal framework.

In addition, the Controllers have suppliers who may also process your personal data to provide services related to the purposes about which you are being informed (including, but not limited to, companies operating in the following sectors: information security, customer relationship management and administration (CRM), technology, legal advice, marketing, customer service, multidisciplinary professional services, IT services, etc.). These providers will only access your personal data in order to carry out their services on behalf of and for the benefit of the Controllers, always following their instructions and under no circumstances will they use such data for their own purposes and/or for unauthorised purposes.

One of these providers is Salesforce, which provides services related to the cloud marketing platform and serves companies all over the world. Therefore, if you provide your personal data through any of the forms on this website, with the exception of the online sales form, and agree that we may send you commercial information or that the information contained in the surveys to which you respond may be processed as additional criteria for creating your profile in order to send you this commercial information, this provider will process your personal data in our name and on our behalf within the European Economic Area (EEA) and in compliance with the applicable European Data Protection Regulations. However, by way of exception, for example in the event of a disaster recovery situation (process to recover data and functionalities in the event of a systems disruption caused by a natural or man-made disaster), it may also provide its services through companies outside the EEA, which may require processing your personal data even in countries that do not offer a level of protection comparable to the level offered by the European data protection law (e.g. in the USA). Nevertheless, equally in the latter case, the Controllers have entered into binding contractual commitments with Salesforce and have ensured that appropriate security measures are in place to ensure that their personal data are at all times processed with an adequate level of protection comparable to that required in the EEA (standard contractual clauses approved by the European Commission on data protection in accordance with the European Data Protection Regulations (GDPR), additional security measures in accordance with the European Court of Justice's decision C-311/18 and subject to certification mechanisms). For further information, please do not hesitate to contact the Data Protection Officer at any of the addresses (postal or email) indicated in the section "What are your rights when you provide us with your personal data?" included in this Privacy Policy. Likewise, please note that, you may withdraw your consent and/or exercise your rights at any time in accordance with the provisions of the section indicated in this Privacy Policy or request to unsubscribe from receiving commercial communications through the means that will be made available for this purpose in each of the commercial communications that you will receive if you give your express consent to do so.

V.- Which companies belong to the Parques Reunidos Group in Europe?

If you expressly consent to the sending of commercial information, discounts and promotions for products and services offered by the European companies belonging to the Parques Reunidos Group relating to the leisure and hotel sector, Bono Parques, events and related activities organised by these companies, including prior profiling and analysis of your preferences through automated decisions so that we can suggest information about products and services that we believe may be of interest to you, you should be aware that these companies are located in the European Union and their main activity is&.nbsp; the management and operation of amusement parks, water parks, zoos, aquariums, leisure centres and the performance of travel agency activities in their different forms, offering hotel packages and tickets to the parks and leisure centres belonging to the Parques Reunidos Group. More precisely, these companies are:

  • Spanish Companies belonging to the Parques Reunidos Group: Parques Reunidos Servicios Centrales, S.A. (Bono Parques); Parque de Atracciones Madrid, S.A.U. (Parque de Atracciones Madrid); Madrid Theme Park Management, S.L.U. (Parque Warner and Parque Warner Beach); Gestión Parque de Animales Madrid, S.L.U. (Faunia); Zoos Ibericos, S.A. (Zoo Aquarium Madrid); Parques de la Naturaleza Selwo, S.L. (Selwo Aventura y Hotel Selwo Lodge); Aquópolis Cartaya, S.L.U. (Aquópolis Cartaya); Leisure Parks, S.A. (Aquópolis in Villanueva de la Cañada, Aquópolis Costa Dorada - Vilaseca, Costa Dorada-,  Delfinario Costa Dorada – Vilaseca, Costa Dorada, Selwo Marina Aquópolis in Seville, Aquópolis in Cullera, Aquópolis in Torrevieja, Benalmádena Cable Car); Mall Entertainment Centre Acuario Arroyomolinos, S.L.U. (Atlantis Aquarium); Mall Entertainment Centre Murcia, S.L.U. (Nickelodeon Adventure Murcia); Travelpark Viajes, S.L.U. ((products and services related to joint entry packages to parks and leisure centres belonging to the Parques Reunidos Group and hotel accommodation bookings).
  • Parques Reunidos Group companies in the rest of Europe: Italy - Parco della Standiana S.R.L (Miraiblandia y Mirabilandia Beach) and Travelparks Italy, S.R.L.( (products and services related to joint entry packages to parks and leisure centres belonging to the Parques Reunidos Group and booking of hotel accommodation); Norway - Tusenfryd A/S (Tusenfryd) and Bø Sommarland AS (Bo Sommarland); Belgium - Bobbejaanland, B.V.B.A (Bobbejaanland); BonBon-Land A/S (BonBon -Land); Germany - Movie Park Germany GmbH y Movie Park Germany Services GmbH (Movie Park), Event Park GmbH (Belantis), Nature Park Germany GmbH (Vogelpark Walsrode), Tropical Island Management (Tropical Island) and TI Hotel Asset GmbH (Tropical Island Hotels); The Netherlands - Attractie- en Vakantiepark Slagharen B.V. (Slagharen y Slagharen Beach); France - Marineland SAS (Marineland, Aquaplash Marineland, Marineland Resort y Kids Island) and LB Investissement (Aqualud); UK - Grant Leisure Group LTD (Blackpool Zoo), Real Live Leisure Company LTD (The Bournemouth Aquarium y Aquarium of the lakes) and Lakeside Mall Entertainment Centre Limited (Nickelodeon Adventure-Lakeside). 

VI.- What are your rights when you provide us with your personal data?

You may exercise your right of access, rectification, refusal, limitation, portability and, where appropriate, not to be subject to automated individual decisions, including profiling, by sending your request in writing to the attention of the Data Protection Officer at the postal address C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain or to the following email address dpo@grpr.com, in either case, together with a copy of your DNI/NIF or equivalent document by which we can verify that you are the owner of the personal data concerned in your request.

For those processing operations that are based on obtaining your consent, be advised that, you may withdraw your consent or object to the processing of your data at any time by means of the procedure detailed in the previous paragraph.

Without prejudice to the foregoing, we remind you that, if you have expressly consented to receive commercial information, discounts and promotions, including prior profiling and analysis of your preferences through automated decisions so that we can suggest products and services that we believe may be of interest to you, we also offer you the option of unsubscribing to stop receiving this type of commercial communications through the means that will be made available to you for this purpose in each of the commercial communications that you receive.

Similarly, we remind you that you can also ask not to be subject to decisions based exclusively on the automated processing described above for the creation of your profile or ask us for human intervention, express your point of view on the matter, resolve any doubts about the automated decisions or contest them by sending your request to the Data Protection Officer at any of the addresses indicated in this section. 

VIII.- Minors

Children under fourteen (14) years of age are not authorised to purchase or book the products, services or events offered through this website.

Without prejudice to the foregoing, if, as a result of the purchase or procurement of any of the products, services or events offered through this website and, in particular, as a result of the hosting of such events, you decide freely and voluntarily to provide personal data of a child under fourteen (14) years of age, you, as the holder of parental authority or legal guardian of the minor, will be giving your express and informed consent for the Controllers to process their personal data within the framework of the contractual relationship maintained with you as a result of the purchase or procurement of any of the products, services or events in accordance with the provisions of this Privacy Policy. 

IX.- Before which authority can you exercise your data protection claims?

You may file a complaint with the Spanish Data Protection Agency to safeguard your rights where you consider it appropriate to do so. Without prejudice to the foregoing, we recommend that you contact the Data Protection Officer beforehand, using the following email address dpo@grpr.com or by writing to the postal address: C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain, so that we can help you with your request and resolve any incident related to the processing of your personal data.

 

Privacy Policy updated in January 2021

9. How do I file an official personal data protection complaint?

You may lodge a claim with the Spanish Data Protection Agency to protect your rights at any time you deem appropriate. However, we advise you to approach first our Data Protection Officer on dpo@grpr.com or at Calle Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain to seek assistance with your request and to resolve any incident related to the processing of your personal data.

 

This Privacy Policy was last updated in March 2022.

Have a unique experience with this amazing marine mammal

Have a unique experience with this amazing marine mammal